Wipro BPO Solutions Ltd. invites application from the B.Com/MBA/PGDM-Finance candidates with 1 to 2 years of experience for the post of Associate Analyst post for Chennai location.
Walk-in Interview: Date: 17th Oct 2014 - 24th Oct 2014
Time: 10.00am to 11.00am
Post: Associate Analyst
Salary: Best in the industry
Job Profile:
- To reconcile data between different applications and analyze and resolve the breaks / disconnect
- Should contribute towards process improvements and excellence
- Report creation & generation for internal and external use [client]
- Daily tracking of work related data
- Quality check by means of 4eye and 6eye
- Should mentor the assigned trainees [Cross-Training /Back fill training]
- Work as a team player
- Ability to research on own and good analytical skills
- Interact with internal and external clients to get relevant information
- Plan and prioritize all projects handled by the team.
- Ensuring timely updates/review of SOPs, Issue Logs
- Maintenance of escalation policies
- Handling and monitoring issue and query mails and escalating issues promptly to the Team Leader
- A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through
- Following timely escalation protocol if required
- Demonstrate a high standard for customer service and proactively managing work queues and general maintenance of client records
- Provide training to new staffs if required
- Contribute to process streamlining and improvement
- Entering key personal information onto systems and checking / sampling other colleagues work for accuracy.
Application Procedure: Click here to subscribe
Interview Venue: CDC1, No: 105, Anna Salai, Guindy, Chennai- 32
Interview Venue: CDC1, No: 105, Anna Salai, Guindy, Chennai- 32
Contact Person: Anupama Sindhia
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